Terms & Conditions
The following terms and conditions set the mutual expectations for an inspiring cooperation.
Effective Date: 20.12.2024
Welcome to BECOMING HAPPY & SUCCESSFUL ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website www.violetaarsova.com (the "Site") and our coaching services (collectively, the "Services"). By accessing or using our Services, you agree to these Terms. If you do not agree, please do not use our Services.
Acceptance of Terms
By accessing or using our Services, you represent that you are at least 18 years old and have the legal authority to enter into this agreement. If you are using the Services on behalf of an organization, you agree to these Terms on behalf of that organization.
Services
We provide coaching services, including but not limited to DEVELOPING LEADERSHIP EXCELLENCE, ADVANCING CAREER GROWTH, LEADING CULTURE TRANSFORMATION, REINVENTING CAREER RETIREMENT, LIVING A PURPOSEFUL LIFE.
Coaching is not therapy, counseling, or a substitute for professional advice in medical, mental health, legal, or financial matters. Coaching does not constitute financial, legal, medical, or health advice. Clients are solely responsible for seeking appropriate professional guidance as needed. Clients acknowledge and agree that they are responsible for their own decisions and actions taken as a result of coaching sessions.
User Responsibilities
You agree to use the Services only for lawful purposes and in compliance with all applicable laws and regulations.
You agree not to misuse our Services or attempt to disrupt their functionality.
Payment Policy
Payment Requirements
All payments for Services must be made in advance, with the funds cleared and available in our account at least 48 hours before the scheduled coaching call.
Accepted Payment Methods
Payment methods accepted include PayPal or bank transfer.
Non-Payment Policy
If payment has not been received and cleared in our account at least 48 hours before the scheduled coaching call, we reserve the right to cancel the session.
Refund Policy
Refunds, if any, will be provided in accordance with our Cancellation and Refund Policy.
Unless otherwise specified, all sales are final.
Cancellation and Refund Policy
At BECOMING HAPPY & SUCCESSFUL, we value the time and commitment of both our clients and coaches. To ensure fairness and clarity, the following terms apply to cancellations and refunds for coaching sessions:
As per EU consumer law, clients have the right to withdraw from the agreement within 14 days of purchase, provided no services have been rendered. However, this right of withdrawal is waived once the coaching services have commenced, which is defined as the first session or the first scheduled appointment or If a client fails to attend a scheduled session without providing notice.
1. Cancellation by the Client
Cancellations Made longer than 48 Hours Before the Scheduled Session
Rescheduling Option
Clients may request to reschedule the session within one (1) month from the cancellation date.
The rescheduled session must take place within three (3) months from the originally scheduled session date.
Rescheduling is subject to the coach's availability and must be aligned with the coach's calendar.
Rescheduling requests must be submitted in writing and confirmed by the coach. If no rescheduling request is made within the one-month period, no rescheduling will be accommodated, and the session will be forfeited.
Refund Option
If clients choose not to reschedule, they are entitled to a full refund of the fees paid for the session.
Refund requests must be submitted in writing within one (1) month from the cancellation date.
Refunds may take up to fourteen (14) business days to process after receiving the written request.
If no written refund request is received within the one-month period, no refunds will be issued.
Cancellations Made in less than 48 Hours Before the Scheduled Session
Rescheduling Option
Clients may request to reschedule the session within one (1) month from the originally scheduled session date.
The rescheduled session must occur within three (3) months from the originally scheduled session date.
Rescheduling is subject to the coach's availability and must be aligned with the coach's calendar.
Rescheduling requests must be submitted in writing and confirmed by the coach. If no rescheduling request is made within the one-month period, no rescheduling will be accommodated, and the session will be forfeited.
Refund Policy
No refunds will be issued for cancellations made less than 48 hours before the session.
2. Cancellation by the Coach
If the coach needs to cancel a session for any reason (e.g. illness of the coach), the client will have the option to:
Reschedule the session at a mutually agreed-upon time, or
Receive a full refund of the fees paid for the session.
The coach will make every effort to notify the client of cancellations as early as possible and will work collaboratively to reschedule.
3. No-Show Policy
If a client fails to attend a scheduled session without providing notice, the session will be considered forfeited. No refund or rescheduling will be provided for no-shows unless exceptional circumstances are communicated and agreed upon by the coach.
4. Rescheduling/refunding Requests
All rescheduling/refunding requests must be submitted in writing via email:violeta.arsova@gmail.com and will only be confirmed upon receipt of written approval from the coach. Rescheduling is subject to the coach's availability and must adhere to the timeframes specified in this policy.
5. Exceptional Circumstances
We understand that unforeseen events may arise. In cases of emergencies or extenuating circumstances, exceptions to this policy may be considered at the sole discretion of the coach. Documentation may be required to support such requests.
6. Refund Processing
Refunds, when applicable, will be processed using the original payment method. Processing times may vary based on the payment provider and can take up to 14 business days.
This policy is designed to ensure mutual respect for the time and commitments of both parties. By booking a coaching session, clients acknowledge and agree to this Cancellation and Refund Policy.
Payment Policy
Payment Requirements
All payments for Services must be made in advance, with the funds cleared and available in our account at least 48 hours before the scheduled coaching call.
Accepted Payment Methods
Payment methods accepted include PayPal or bank transfer.
Non-Payment Policy
If payment has not been received and cleared in our account at least 48 hours before the scheduled coaching call, we reserve the right to cancel the session.
Refund Policy
Refunds, if any, will be provided in accordance with our Cancellation and Refund Policy.
Unless otherwise specified, all sales are final.
Confidentiality
We are committed to maintaining the confidentiality of information shared during coaching sessions. Your personal data will be saved and processed and used exclusively in accordance with the applicable privacy regulations. Your data will be handled with care and used exclusively for the execution of the agreed coaching engagement. Any recorded information is solely for the purpose of the coaching engagement and is deleted immediately after the coaching engagement ends. For more details please refer to our Privacy Policy.
You agree not to disclose or share proprietary content or materials provided as part of the Services without our written consent.
Intellectual Property
All content, materials, and resources provided through the Services, including but not limited to text, graphics, logos, and recordings, are our intellectual property or that of our licensors.
You may not reproduce, distribute, or modify any content without our express written permission.
Liability with regard to links
Our content has links to external websites, the content of which is beyond our control. We therefore do not accept any responsibility for such external content. The provider or operator of linked sites is at all times responsible for their content. The linked pages were checked for possible legal violations at the time they were linked. No illegal content was detected at the time of linking.
Permanent monitoring of the content of the linked pages, however, is unreasonable without concrete evidence of a violation of the law. As soon as we become aware of legal violations, we will remove such links immediately.
Liability with regard to content
As a service provider, we are responsible for our own content on these pages under general law in accordance with § 7 para 1 TMG. According to §§ 8 to 10 TMG, we are however not obliged, as a service provider, to monitor transmitted or stored external information, or investigate circumstances that indicate illegal activity.
Obligations to remove or block the use of information according to general laws remain unaffected. Liability in this regard is only possible, however, from the point in time at which we become aware of a specific legal violation. As soon as we become aware of such legal violation, we will remove this content immediately.
Disclaimer of Warranties
The Services are provided "as is" without warranties of any kind, either express or implied, including but not limited to fitness for a particular purpose or non-infringement.
We do not guarantee specific outcomes or results from using our Services.
Copyright
The content and works created by the site operators on these pages are subject to German copyright law. The duplication, processing, distribution and any kind of commercial utilization outside the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of this site are permitted only for private, non-commercial use.
For content on this site not created by the operator, the copyrights of the relevant third parties are observed. In particular, the content of third parties is marked as such. If you nevertheless become aware of any copyright infringement, we ask that you notify us accordingly. As soon as we become aware of legal violations, we will remove such content immediately.
Limitation of Liability
To the maximum extent permitted by applicable law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of or inability to use the Services.
This limitation of liability does not exclude or limit liability for gross negligence, intentional misconduct, or for any statutory rights that cannot be limited or excluded under applicable law.
Our total liability to you for any claims arising from the Services shall not exceed the amount you paid for the Services in the 12 months immediately preceding the event that gave rise to the claim.
Termination
We reserve the right to suspend or terminate your access to the Services at our discretion, without notice, if you violate these Terms or engage in conduct that we deem inappropriate or harmful.
Changes to Terms
We may update these Terms from time to time. The updated version will be posted on the Site with the "Effective Date" at the top. Continued use of the Services after such changes constitutes your acceptance of the revised Terms.
Place of performance, place of jurisdiction
The place of performance for the services by Violeta Arsova is Frankfurt am Main. This agreement shall be governed by and construed in accordance with the laws of Germany.
Severability clause
If any provision is invalid, the validity of the remaining provisions shall not be affected. The invalid provision will be replaced by another provision that resembles the intended purpose of the original provision as close as possible.
Contact Information:
If you have any questions about these Terms, please contact us via email: violeta.arsova@gmail.com
Violeta Arsova
Unterlindau 26, 60323 Frankfurt am Main, Germany
By using our Services, you acknowledge that you have read, understood, and agreed to these Terms of Service